Lukki Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use the Lukki Casino website and related services. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for particular games, promotions or services.

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1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and Lukki Casino in relation to your use of the website, account facilities, games and other services made available through the website. References to Lukki Casino, we, us or our mean the relevant operator of the website. References to you or your mean the person accessing or using the services.

In this article

By visiting the website, registering an account, making a deposit, entering a game or using any other service, you agree to comply with these terms. If you do not agree with any part of them, you must not use the website. Additional terms may apply to specific games, payment methods, promotions, competitions or other features. If additional terms conflict with these terms, the additional terms will apply to the relevant feature to the extent of the conflict.

You are responsible for reading the current version of these terms before using the website. We may amend, replace or update the terms from time to time. Changes may be made to reflect legal, regulatory, technical or operational requirements. Continued use of the website after updated terms are published means that you accept the changes. If a change is not acceptable to you, your remedy is to stop using the website and follow any available account closure process.

Eligibility and lawful use

You must be legally permitted to access online gambling services in the place where you live and where you are physically located when using the website. You must comply with all laws that apply to you. Access may be restricted in some countries, states, territories or locations. It is your responsibility to check whether use of the website is lawful before registering or playing.

You must meet the applicable minimum legal age for gambling and provide accurate information about your age when requested.
You must use the website only for personal entertainment and not on behalf of another person, business or organisation.
You must not use the website if you are prohibited from gambling, subject to a self-exclusion arrangement or otherwise restricted by law or by an account control.
You must not access the website from a location where online gambling or the relevant service is unlawful.
You must not use the website for fraud, money laundering, terrorist financing, abuse, harassment or any other unlawful purpose.

2. Accounts, verification and security

Some services require you to create a personal account. You may be asked to provide information such as your name, date of birth, residential details, identity information and payment details. All information supplied must be complete, current and accurate. You must update your information if it changes or tell us if you identify an error.

We may carry out identity, age, location, payment, source-of-funds or other checks before allowing you to use particular services, process transactions or maintain an account. We may request documents or other evidence for these checks. You must provide information in the required form and within a reasonable time. If information cannot be verified, an account may be restricted, suspended or closed in accordance with applicable requirements.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, allow another person to use your account or leave your account accessible on a shared device. Contact us through the available website support channel as soon as possible if you believe your account has been accessed without permission or your security details have been compromised.

One account and account restrictions

Unless we expressly allow otherwise, each person may have only one account. Accounts must not be transferred, sold, lent or used by another person. We may refuse an account application, restrict access, suspend an account or close an account where we reasonably consider this necessary for security, responsible gambling, legal, regulatory or operational reasons.

If we identify duplicate accounts, inaccurate information, suspicious activity, collusion, bonus abuse or a breach of these terms, we may review relevant activity and take appropriate action. This may include cancelling affected transactions, withholding access to a promotion, limiting an account or referring a matter to an appropriate authority where required. Any action will be taken subject to applicable law and any relevant account or transaction rights.

Your device and access

You are responsible for having a suitable device, internet connection, software and security controls to access the website. We do not guarantee that the website will be available on every device or browser. You must not interfere with the website, bypass security features, introduce malicious code, use automated tools without permission or attempt to gain unauthorised access to any account, system or data.

3. Deposits, games and withdrawals

Available payment methods, processing requirements, transaction limits and other conditions may be shown on the website or during a transaction. You must use a payment method that is in your own name or that you are authorised to use. We may decline or reverse a transaction where the payment method cannot be verified, appears to belong to another person, is subject to a dispute or presents a security or compliance concern.

You should deposit only funds that you can afford to lose. A deposit is not a loan and must not be made with money that is needed for living expenses, debts or other essential commitments. You should check transaction details carefully before confirming a payment. Third-party payment providers may apply their own terms, fees, processing times and privacy practices.

Games must be entered using your own account and for your own participation. Game outcomes are determined by the applicable game rules and, where relevant, randomised systems. You should read the rules, paytable and any information displayed before playing. A game may be interrupted by a technical fault, communication failure, maintenance event or other circumstance outside reasonable control.

Game records and errors

We may keep records of account activity, bets, game results, payments and communications. Our records may be used to investigate disputes, security concerns, technical issues and suspected breaches. If a game, balance, result or transaction is affected by an obvious error or technical malfunction, we may correct the error and take reasonable steps to restore the position that would have applied without the error.

You must notify us through the available support channel if you notice an incorrect balance, duplicate transaction, missing transaction or other problem. Do not attempt to take advantage of a known error. If an amount is credited to your account in error, you must not withdraw or spend it and we may recover the amount in accordance with applicable law.

Withdrawals and funds

Withdrawal requests may be subject to identity verification, payment checks, anti-fraud reviews and any other lawful requirements. We may return funds using an appropriate verified payment method. A request may be delayed or declined where information is incomplete, an account is restricted, a payment is disputed or a legal or security review is ongoing. Any applicable fees, limits or conditions will be shown through the relevant service information and may change.

You remain responsible for any tax, reporting or other financial obligation that may apply to your gambling activity or winnings. You should obtain independent advice if you are unsure about your obligations.

4. Promotions, responsible gambling and legal information

Promotions and offers

Promotions, bonuses, free plays and other offers are subject to the specific promotional terms displayed with the offer. Those terms may include eligibility requirements, qualifying transactions, expiry conditions, playthrough requirements, game restrictions, maximum values, withdrawal conditions and account limits. You must read the applicable promotional terms before accepting or using an offer.

Unless the relevant offer says otherwise, promotions are intended for one person, one household and one account. We may withdraw or amend an offer where there has been an error, misuse, suspected abuse, technical issue or change in legal or operational requirements. We may also refuse promotional access where an account does not meet the stated conditions.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget and time limit before playing, keep your gambling separate from essential spending and never chase losses. Do not gamble when affected by alcohol, drugs, stress or other circumstances that may impair your judgement.

Use available deposit, spend, loss, session or account limits where offered.
Take a break or request a temporary restriction if gambling is becoming difficult to control.
Consider self-exclusion if you need to stop gambling for a longer period.
Do not borrow money, sell possessions or use credit to continue gambling.
Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.

Responsible gambling tools and support options may be available through the website. Applying a limit or restriction may affect your access to some services. Requests to close or restrict an account should be made through the available support channel, and we may ask questions to help apply the request correctly. You must not create another account or use another person’s account to avoid a restriction.

Privacy and communications

Personal information is handled in accordance with the Lukki Casino Privacy Policy and any notices provided when information is collected. By using the website, you acknowledge that account, transaction, technical and security information may need to be processed to provide services, verify users, prevent fraud, meet legal obligations and protect the website.

We may send service messages about your account, transactions, security, responsible gambling tools or changes to the website. Marketing communications are subject to applicable law and any preferences or controls made available to you. You should keep your contact and notification settings current so that important service information can reach you.

Liability, suspension and governing terms

We aim to provide a secure and reliable service but do not promise that the website will always be uninterrupted, error-free or available. To the extent permitted by law, we are not responsible for loss caused by events outside reasonable control, failures of your device or connection, misuse of your account, unauthorised access resulting from your failure to protect login details, or reliance on information that is incomplete or out of date.

Nothing in these terms excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable law. Where a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate.

We may suspend or discontinue all or part of the website, or restrict an account, where necessary for maintenance, security, legal compliance, responsible gambling or other operational reasons. If your account is closed, you must stop using the website. Any remaining balance will be handled in accordance with applicable law, verification requirements and these terms.

If you have a question or complaint, please use the support or contact options made available on the website and provide enough information for the matter to be reviewed. These terms, together with applicable game, promotion, privacy and responsible gambling information, govern your use of the website to the extent permitted by law. You should retain a copy of the current terms for your records.